Terms of service

Welcome to Shana Kay’s Elegant Events's terms of service! By using our services, you agree to the following terms and conditions:

1. Booking & Payment

 • A non-refundable 50% deposit is required at the time of booking to secure your event date.

 • The remaining balance is due no later than 30 days prior to the event date unless otherwise agreed in writing.

 • Services will not be rendered unless payment terms are met in full.

2. Non-Refundable Deposit

 • All deposits are non-refundable under any circumstances, including event cancellation, rescheduling, or change of plans by the client.

 • The deposit secures your date and reserves staff, time, and resources.

3. Cancellations & Rescheduling

 • Client-initiated cancellations result in forfeiture of the deposit.

 • Rescheduling is subject to availability and must be requested in writing.

 • If rescheduling is approved, the deposit may be applied to a new date within 4 months, at the Company’s discretion.

4. Scope of Services

 • Services provided will be limited to those outlined in the agreed proposal, invoice, or contract.

 • Any additional services requested outside the agreed scope may incur additional fees and must be approved in writing.

5. Client Responsibilities

 • The client is responsible for providing accurate event details, timelines, venue access, and vendor information.

 • The Company is not responsible for delays or issues caused by incomplete, inaccurate, or late information provided by the client or third-party vendors.

• Friends/family members are kindly asked not to participate in setting up for the event, picking up, dropping off items, or preparing any food.  We have a team of professionals who are trained and experienced in creating a seamless and well-executed event. By having our trained professionals handle this aspect, this ensures your event runs timely, smoothly and elegantly.  (this only applies to full service events) 

6. Event Day Conditions

 • Shana Kay’s Elegant Events is not responsible for circumstances beyond its control, including but not limited to weather, venue restrictions, vendor failures, or acts of God.

 • The Company reserves the right to refuse or discontinue services in unsafe, hostile, or inappropriate environments.

7. Damage & Liability

 • The client is responsible for any damage to Company-owned décor, equipment, or rentals caused by guests, vendors, or venue staff.

 • The Company’s liability is limited to the amount paid for services rendered.

• Clients must obtain any necessary permits or permissions for their event. We are not responsible for delays or issues due to missing permits.

8. Photography & Marketing

 • The Company reserves the right to use photos or videos of event décor, setups, or designs for marketing and promotional purposes unless the client submits a written request to opt out prior to the event.

9. Force Majeure

 • The Company shall not be held liable for failure to perform services due to circumstances beyond reasonable control, including natural disasters and government restrictions.

10. Governing Law

 • These Terms of Service shall be governed by and interpreted in accordance with the laws of the NY, CT, MA and RI

11. Agreement

 • By submitting a deposit or payment, the client acknowledges that they have read, understood, and agreed to these Terms of Service.